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Refund and Cancellation Policy

Refund Policy:

We hope you will pleased with your purchase, should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resalable conditions. Return should be made within a resalable time (7 days) and in original, undamaged packaging. If we find that the product has not been returned us in fully resalable condition we reserve the right to refuse a refund on the item if you are returning an item because of an error of the part or because it is damaged or defective, we will refund the delivery charge incurred in sending the item to you and pay your costs of returning it to us.

Once we receive your return or the seller notifies us of receipt of return, as the case may be, a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account / UPI Payment (in case of Pay on Delivery orders).

For Fulfilled by Evshopify orders:

1. If the payment method, which you used to make the payment (such as credit/ debit card) at the time of purchase, is no longer valid, refund will be issued through a demand draft.

2. If we receive a payment failure notice from your bank, refund will be issued through a demand draft.

We will send you an e-mail asking you to call us and provide your name and address where you want the demand draft to be sent. After we receive these details, refund will be initiated.

For Seller-Fulfilled orders:

1. For damaged/ defective items, the seller will issue a refund if the item cannot be repaired or replaced.

2. In any case where a refund is required, the seller(s) need to authorise that refund. Evshopify.com can assist in facilitating refunds for you only when the seller notifies us of the receipt of the item. Once the seller notifies us of the receipt of the return item, the above refund time period will apply for processing refunds.

Refund for Pay on Delivery Orders:

For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or UPI.

If you wish to receive the Pay on Delivery order’s refund to your bank account, you can update the details of the bank account in Your Account section or from the Returns Centre when you are returning an item.

Note: Refunds cannot be processed to third-party accounts. The name on your Evshopify account should match with the name of the bank account holder.

Cancellation policy:

You will not incur fees if you choose to cancel orders due to technical errors and supply chain issues. Be warned, however, that frequent order cancellations can affect your seller performance metrics. It can also decrease customer satisfaction and negatively affect your sales.

Cancellations that have a subject line “Order Cancellation Request from Customer” will not go against your metric. If you cancel an order because of inventory issues, it’s going to affect your cancellation rate.

Evshopify expects sellers to maintain a Cancellation Rate (CR) of 2.5% or lower. Having a CR of more than 2.5% can lead to account deactivation.

How to file an Evshopify request cancellation via phone

You can call 7428804210 to cancel your order via phone call. You can also check Evshopify’s Contact Page.

You cannot cancel an order if it was already shipped. If the customer placed a cancellation request at this point, you can just ask the customer to request for a return or refund. To find the customer’s information, go to “Manage Orders”. Under the “Orders List” you can find the SKU numbers, shipping services, status, delivery date, and the buyer information. You can also use the Order ID to find the customer’s information.

Cancelling an FBE order

You can cancel an Fulfilment by Evshopify order anytime as long as it still has a pending status by following these steps:

Log in to your Evshopify seller account and contact seller support. You can also call 7428804210 Give the seller support representative the Order ID of the purchases that you want to cancel.

You also need to provide the ESIN (Evshopify Standard Identification Number) and the number of items that you want to cancel for each ESIN.

Provide the reason for cancellation.

Once you’ve completed the process, the seller support agent will give you a cancellation confirmation. The buyer will receive an email informing them of the order cancellation. If you cancel an order by mistake, you need to reach out to the customer and inform him of the mistake. If the buyer wants to push through with the order, you can ask him to place a new order for the same product.